More passengers head for the airport this summer despite concerns over delays and congestion

More passengers head for the airport this summer despite concerns over delays and congestion


The put up More passengers head for the airport this summer despite concerns over delays and congestion appeared first on TD (Journey Each day Media) Travel Daily.

With the northern hemisphere summer season rush across the nook, journey considerations round delayed flights, surging airfares and congestion within the airport usually are not placing travellers off air journey. Preliminary findings from 2023 SITA Passenger IT Insights examine, revealed anxiousness round flight cancellations was cited by 32% of passengers when reserving their subsequent flight. Almost 2 out of 10 passengers surveyed cited considerations round congestion within the airport and pointed to excessive airfares. This was fuelled by previous expertise, the place 56% of respondents stated that they had skilled delays or cancellations and 48% lengthy airport queues.

But travellers intend to fly greater than ever. On common, passengers anticipate to take 4.7 flights this yr in comparison with 4.2 flights in 2019. This was pushed primarily by frequent flyers. These planning greater than 10 flights in 2023 have elevated from 6% of passengers in 2019 to 10% this yr.

David Lavorel, SITA CEO, stated: “It’s encouraging for our business that passengers wish to journey and wish to journey higher in gentle of a few of the challenges airports and airways have skilled with congestion prior to now yr. We can’t dismiss the truth that the general expertise of air journey is a necessary ingredient in passengers’ decision-making. With passengers indicating a transparent intention to journey extra this yr, the business is properly suggested to deal with their considerations, for instance, with elevated automation.”

Lavorel highlighted that earlier analysis from SITA indicated that airport and airline CIOs have been taking this critically by pushing digital transformation. The business’s IT spend is projected to proceed its regular year-on-year development pattern since 2020 to assist digitalization and automation. Final yr, airline and airport IT spending rose to an estimated US$37 billion and US$6.8 billion, respectively.

SITA surveyed greater than 6,000 passengers throughout 27 nations in April of this yr as a part of the 2023 SITA Passenger IT Insights. The complete report will likely be launched on 5 September 2023.

 

 

 

 

The put up More passengers head for the airport this summer despite concerns over delays and congestion appeared first on Travel Daily.



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